Privacy Policy
This privacy policy applies to the use of our online platform and services operated by Emirates Arena Management. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant laws in the United Arab Emirates.
Information We Collect
We collect personal information from you in several ways:
Information you provide to us directly: This includes information you provide when you register for an account, book a service (like ice time, coaching, or event space), purchase equipment rentals, participate in leagues or tournaments, contact us with inquiries, or engage with our services. This may include your name, contact details (such as physical address), payment information, date of birth, and other details necessary to provide the requested service.
Information collected automatically: When you visit or use our site or service, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, operating system, referral source, length of visit, page views, and navigation paths, as well as information about the timing, frequency, and pattern of your service use. This data is collected to help us understand how users interact with our platform, improve user experience, and for security purposes.
Information from other sources: We may receive information about you from third parties, such as service providers who assist us in operating our business, or from publicly available sources, where permitted by law.
How We Use Your Information
We use the information we collect for various purposes based on specific legal bases:
To provide and manage our services: This includes processing bookings, facilitating payments, managing user accounts, organizing events, and providing customer support. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
For business operations: This includes analyzing usage patterns to improve our services, managing and maintaining our facilities, and conducting internal business processes. This is based on our legitimate business interests in operating and improving our services.
For communication: To respond to your inquiries, send you service updates, notifications about bookings or events, and information related to our services that you have requested or are using. This is primarily based on performing our contract with you or our legitimate interests in communicating effectively.
For marketing: With your consent, we may use your information to send you promotional materials about our services, events, or special offers. You can withdraw your consent at any time.
For legal and security purposes: To comply with legal obligations, enforce our terms and conditions, protect our rights and property, and prevent fraud or security issues. This is based on our legal obligations or legitimate interests in protecting our business and users.
Legal Basis for Processing
Our legal bases for collecting and using your personal information described above depend on the specific context in which we collect and use it. We will collect and use your personal information only where the processing is:
Necessary for the performance of a contract with you;
Necessary for compliance with a legal obligation;
Necessary for our legitimate interests, and not overridden by your data protection interests or fundamental rights and freedoms; or
Based on your consent.
Sharing Your Information
We may share your personal information with third parties only in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing assistance, and customer service. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Emirates Arena Management, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than where you live. We take steps to ensure that these transfers comply with applicable data protection laws. When transferring personal data from the European Economic Area (EEA) or the UK, we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Similar Technologies
Our online platform may use cookies and similar tracking technologies to enhance your user experience, analyze usage, and support marketing efforts. You can control the use of cookies through your browser settings.
Third-Party Links
Our site or service may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete the information as soon as possible.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:
Emirates Arena Management
Building 10,
15th Street, Al Quoz 1,
P.O. Box 12345,
Dubai, Dubai,
UAE
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.